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Return/Refund Policy
Thank you for shopping at LighthousesRUs! We strive to provide you with the highest quality products and services. In the event that you are not entirely satisfied with your purchase, we’re here to help.
Returns You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team at lighthousesrus8@gmail.com. We will guide you through the return process and provide you with further instructions.
Please note that return shipping costs are the responsibility of the buyer. You will be responsible for arranging and paying for the shipping of the returned item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable.
The time it takes for the refund to reflect in your account may vary depending on your payment provider. Please allow a reasonable amount of time for the refund to be processed.
Exchanges We currently do not offer exchanges for returned items. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items In the unfortunate event that your item arrives damaged or defective, please contact us immediately at [contact email/phone number]. We will gladly assist you in resolving the issue and offer you a replacement or a refund.
Contact Us If you have any questions about our return/refund policy, please contact us at lighthousesrus8@gmail.com. Our dedicated customer service team is here to assist you and provide any necessary support.
Please note that this return/refund policy applies only to purchases made through our website, lighthousesrus.com. If you have made a purchase through a third-party retailer, please refer to their return/refund policy.
We reserve the right to update or modify this return/refund policy at any time without prior notice, so we encourage you to review it periodically.
Last updated: [July 2023]
Thank you for shopping with LighthousesRUs!